Staying Calm Under Pressure.





Somewhere in the book of Proverbs, it says, "Don't answer a fool with folly, lest he thinks he is wise."

So yesterday, I got a call from an annoying customer. It was quite funny, actually. It all started two weeks ago when I was sent to deliver some wares to this person.

I did as instructed and left. So getting a complaint now, after two weeks, seemed off, but the customer insisted that he didn't receive everything he ordered. When I explained the situation, he got really upset, accusing me of abusing him and calling him a liar.

On my end, I remained unusually calm, which wasn’t surprising—I’m used to dealing with this kind of situation. It’s always annoying when customers rant on and on about something that’s entirely their fault.

After raining all manner of insults on me, he ended the call. I then reached out to my boss and told him all about it, only to receive an apology text message a few minutes later from the guy, saying he had found the missing item.

I just smiled and was glad that he did because if he hadn’t, he wouldn’t have minded tearing down the world and putting the blame on innocent me, who did a good job.

Dearest reader, it was so unlike me not to have shouted back at the guy when he treated me like that. For someone who gets angry so easily, I could have torn him down with my words, but having seen worse and dealt with his type several times, I was able to keep my composure.



@favvy_Okwansđź–¤.

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