THE CUSTOMER IS ALWAYS RIGHT...


The full quote from Harry Selfridge is, "The customer is always right, in matters of taste," meaning that if a customer wants to buy an ugly hat, let them—they're still buying it. This doesn't mean they're always right in every sense. Cutting a saying in half often misses much of its meaning.

Similarly, consider the saying, "Jack of all trades, master of none." The full version, "Jack of all trades, master of none, but oftentimes better than a master of one," has an entirely different meaning.

Dear reader, the customer is not always right, and a Jack of all trades, though a master of none, is often better than a master of one. I bet you were today years old when you learned this.

The point is not to take things at face value. If the customer is always right, there must be certain conditions for this, and you should seek to understand them. Do not take things as they are presented.

@favvy_okwansđź–¤

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